About Turaco

It is existentially urgent to figure out a way to insure people who are not insured. Turaco’s mission is to free people from the fear of financial shocks. Our 25-year goal is to insure a billion people, doubling the number of people insured in the world.

Turaco is a fast-growing financial services start-up in East Africa that is bringing a new model to health and risk financing for emerging customers. Turaco offers subscription-based insurance products for the mass market bundled with regular transactions that people are already doing. Turaco works through business partnerships to offer affordable insurance products that add real value to people’s lives. At Turaco we value simplicity, communication, and transparency and strive to transform the way insurance works. When it comes to claims, our goal is to pay out and fast.

Turaco embraces diversity and inclusion in the workplace - we’re building a team where our differences complement each other and make us stronger. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

Since launching in Feb 2019, Turaco has acquired 100,000+ end users. Over the next 24 months, that will grow to 1,000,000+ end users. We are growing very fast, and we’re looking for team members who can grow with us.

To learn more, visit www.turaco.insure

About the role

The Insurance Operations Associate reports to the Insurance Operations Manager. This role is the starting point for a career in Insurance Operations at Turaco. The ideal candidate would have an interest in Insurance and the operations behind creating an insurance policy and administering claims.

Key Roles & Responsibilities

  • Data entry; Feeding our internal Insurance management system (TACO) with data from new customers and updating existing customers.
  • Capture policy details on TACO and ensure accuracy of information.
  • Capture all details of billed and collected premiums, commissions, and fees (where applicable) to the relevant systems
  • Record keeping of all insurance policies, including updating the insurance policy tracker.
  • Provide timely response to claims reported by clients within defined turnaround times to ensure a high level of operational delivery quality.
  • Enter accurate, information on all claims in the claims management database as well as all related soft and hard copy documentation.
  • Call customers to verify claims raised and check for authenticity.
  • Prepare claims reports for clients and insurers per agreed timelines.

Key Qualifications & Your Profile

  • Live Turaco’s values – care and protect, do the right thing, and have fun!
  • Bachelor/Undergraduate degree and/OR insurance professional papers with excellent grades
  • 6 months to 1-year experience in any kind of data entry work.
  • Proficiency in using MS Office tools and Google Suite/Workspace tools
  • Excellent communication and interpersonal skills.
  • Willing to roll up one’s sleeves and dig into details to solve problems
  • Detailed oriented and data-driven
  • Humble, collaborative team player
  • Ability to demonstrate empathy toward affected clients because we handle sensitive situations.

Total Compensation & Benefits

Turaco offers competitive compensation commensurate with experience. We combine pay with a mix of useful employment benefits like healthcare and a company culture that allows you to enjoy your work while making meaningful connections.