About Turaco

It is urgent to find a way to insure people who are not insured. Turaco’s mission is to free people from the fear of financial shocks. Our vision is to insure a billion people, doubling the number of people insured worldwide.

Turaco is a fast-growing financial services start-up in Africa that is bringing a new model to health and risk financing for emerging customers. We offer subscription-based insurance for the mass market bundled with regular transactions that people are already doing. We work through business partnerships to offer affordable insurance products that add real value to people’s lives. At Turaco we value simplicity, communication, and transparency and strive to transform the way insurance works. When it comes to claims, our goal is to pay out, and fast.

Turaco embraces diversity and inclusion in the workplace - we’re building a team where our differences complement each other and make us stronger. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

Since launching in Feb 2019, Turaco has cumulatively acquired 2.5 million end users. We are growing very fast, and we’re looking for team members who can grow with us.

To learn more, visit turaco.insure

About the Role

Operations Lead - Policy administration is a role within our Insurance Operations Division tasked with the supervision of the team and activities of the Policy Administration team. The role reports to the Head of Insurance Operations and will lead a team of policy administration associates and senior associates.

Key Roles and Responsibilities

  • Assign duties to the Policy Administration unit within the Insurance Operations division.
  • Develop and implement SLAs for Policy administration including turnaround times for the team, performance metrics, and data entry standards.
  • Ensure adherence to insurance policy creation guidelines, to make sure 100% correct data is fed into our Insurance CRM.
  • Support the Head of Insurance Operations with reviewing Insurance contracts to ensure Policy Administration terms are clear for Turaco and our partners.
  • Frequent training and updating the team on policy administration changes, and or changes to our Insurance CRM that affect policy administration.
  • Organizing the policy Admin team to cover the data upload needs for 4 markets; Kenya, Uganda, Ghana, and Nigeria.

Key Deliverables

  • Consistent TATs for policy administration. Policy Administration is a key step in the Insurance journey at Turaco. Adhering to TATs at this stage ensures our products can reach customers on time and with little to no errors/issues.
  • Team Performance Management: You will own the performance of the policy administration team including their productivity, efficiency, and quality metrics.
  • 100% Policy administration data accuracy; Insurance policy data is paramount to other functions like accurate claims payment, premium pricing, and customer support.

Key Qualifications:

  • Live Turaco’s values – Push boundaries, Work with excellence and Profound respect for the individual
  • Bachelor’s degree qualification required. Background in insurance is a plus.
  • Strong knowledge of and experience with Microsoft Office Tools, Insurance CRMs, and Data Analysis tools.
  • General understanding of Insurance terminology and how it is applied to daily work.
  • Sound interpersonal skills and communication skills.
  • Ability to work autonomously and take initiative; demonstrate self-motivation and energy, work well under pressure, and meet tight deadlines.
  • Willingness to work as a team member with people across geographies and cultures.

Our Company Culture

Our company values inform the culture we have built at Turaco. Our work pushes boundaries, we appreciate the value of being excellent at work and have profound respect for the individual. If these words describe you, join us!

Total Compensation & Benefits

Turaco offers a competitive salary commensurate with experience. We combine that with a mix of useful employment benefits like stock option plans and healthcare and a company culture that allows you to enjoy your work while making meaningful connections.