About Turaco

It is existentially urgent to figure out a way to insure people who are not insured. Turaco’s mission is to free people from the fear of financial shocks. Our 25-year goal is to insure a billion people, doubling the number of people insured in the world.

Turaco is a fast-growing financial services start-up in East Africa that is bringing a new model to health and risk financing for emerging customers. Turaco offers subscription-based insurance for the mass market bundled with regular transactions that people are already doing. Turaco works through business partnerships to offer affordable insurance products that add real value to people’s lives. At Turaco we value simplicity, communication and transparency and strive to transform the way insurance works. When it comes to claims, our goal is to pay out, and fast.

Turaco embraces diversity and inclusion in the workplace - we’re building a team where our differences complement each other and make us stronger. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

Since launching in Feb 2019, Turaco has acquired 100,000+ end users. Over the next 24 months, that will grow to 1,000,000+ end users. We are growing very fast, and we’re looking for team members who can grow with us.

To learn more, visit www.turaco.insure

About the role

The Business Intelligence Analyst (BI Analyst) will play a critical role in helping our team collect, analyze and action data to improve our operational efficiency and customer experience.

They will sit within our “Service Center” team, supporting the operations and growth of multiple country offices. Working with the leadership across insurance operations, contact center operations, partnerships management, technology, and business development, the BI Analyst will identify opportunities to use data to drive sales, enhance reporting, increase call center efficiency, streamline claims and policy operations, and detect fraud. They will then take the lead in conducting these analyses and presenting findings and recommendations.

Key Roles & Responsibilities

  • BI Strategy and Prioritization: Work closely with the leadership of key functions and country offices to identify and prioritize opportunities to collect and analyze data that will support key business goals.
  • Systems: Use data in various locations and analysis for ad hoc business, and performance reporting using BI tools and/or query languages.
  • Analysis: Conduct data analysis on company customer and operational data sets to extract insights and enhance data-driven decision-making.
  • Reporting & Presentation: Synthesize data into visual and non-visual reports and recommendations that can be shared with key leadership to guide business decisions.

Key Qualifications & Your Profile

  • Live Turaco’s values – care and protect, low ego, do the right thing, and have fun!
  • 3+ years of professional experience in a similar function. Start-up or entrepreneurial experience is a plus!
  • Exceptional data analysis skills. Experience with SQL and BI tools such as PowerBI or Google DataStudio is a plus.
  • Strong communication skills, especially in the ability to present information & data in a clear and compelling manner.
  • Ability to innovate and think creatively and strategically about how to use data to improve our operations and enhance customer experience.
  • Ability to navigate ambiguity, juggle multiple tasks, think independently, demonstrate sound judgment, and problem-solve.
  • Bachelor/Undergraduate degree with excellent grades.

Our Company Culture

Our company values are; Care & Protect, Do the right thing, Have fun, and Low ego. Our values inform the culture we have built at Turaco. Our work demands care and provides protection to our customers, we believe in honesty and taking initiative, having fun while working, and being humble at all times. If these words describe you, join us!

Total Compensation and Benefits:

Turaco offers a competitive salary commensurate with experience. We combine that with a mix of useful employment benefits like stock option plans, healthcare cover, a Pension scheme and a company culture that allows you to enjoy your work while making meaningful connections.