About Turaco
It is existentially urgent to figure out a way to insure people who are not insured. Turaco’s mission is to free people from the fear of financial shocks. Our 25-year goal is to insure a billion people, doubling the number of people insured in the world.
Turaco is a high-growth, well-capitalized fintech start-up in Africa that brings a new innovative insurance model to emerging customers. Turaco offers subscription-based insurance for the mass market bundled with regular transactions that people are already doing. Turaco works through fintech-enabled partners to offer affordable insurance products that add real value to people’s lives. At Turaco, we value simplicity, communication, and transparency and strive to transform how insurance works. When it comes to claims, our goal is to make the process as simple as possible and pay out fast.
Turaco embraces diversity and inclusion in the workplace - we’re building a team where our differences complement each other and make us stronger. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
Since launching in Jan 2019, Turaco has cumulatively insured 2 million+ customers to date. Over the next 24 months, we are on track to triple in size and are looking for team members who can grow with us. To learn more, visit www.turaco.insure
The Account Manager will be responsible for managing partnership relationships, regulatory relationships, and any relationships with key local stakeholders in a country. The scope of account management includes; lead generation for business development, growing existing partnerships, partner onboarding, acting as the main point of contact, and active problem-solving.
This role works collaboratively across the Commercial Division and other teams to coordinate activities that support partnership success.
Key Roles and Responsibilities
Business Development
- Generate leads that will in the future result in new partnerships. This includes holding introductory pitches and bringing key Turaco and potential partner team members together.
Partner Relationship Management
- Develop high-value partner relationships at the country level, leveraging the commercial team’s knowledge of each partner.
- Demonstrate to partners, market expertise and a deep understanding of a partner’s operations and end-users to build confidence in our recommendations on products and solutions.
- Responsible for the 2-way partner-Turaco communication needs in the country. This includes managing correspondence with key decision-makers of our partners.
- Be ceaselessly client-facing. Proactively check in on partners and anticipate their needs, spending significant time at the partner sites.
- Proactively identify business opportunities that will grow/expand existing partnerships.
- Develop and implement effective account management strategies that over time result in renewed/return business.
- Responsible for successful partnership launches. This includes translating plans into action and coordinating all teams involved in the launch.
- Identify and escalate customer pain points and journey improvement opportunities to the Marketing, Customer Experience, and Customer Operations teams.
Country Operations
- The main point of contact for our partners, underwriters, regulators, and industry groups.
- Lead market intelligence in the country, keeping the whole division informed on new entrants, competition, legislation changes, and compliance hurdles.
- Staying on top of our account receivables ensuring all partner invoices are paid up on time and delays are carefully managed.
Knowledge, Skills, and Abilities
- Live Turaco’s values – care and protect, do the right thing, low ego, and have fun!
- Minimum of a bachelor’s degree in any business-related field.
- 4 to 6 years experience in managing multisector, high-value B2B partnerships, built on a strong relationship management capability.
- A background in the insurance/insure-tech/fintech space is a plus.
- A highly collaborative team leader who can champion culture and has strong interpersonal skills and the ability to inspire.
- Ability to communicate, present, and influence key stakeholders at all levels of an organization.
You are the right person for this role if;
- You have managed deep B2B commercial partnerships that go beyond regular vendor-client relationships.
- You have held a similar role at the country level and worked closely with a central team to support account management.
- You can demonstrate instances where you have cross-sold or up-sold services to an existing partner.
Our Company Culture
Our company values are; Care & Protect, Do the right thing, Have fun, and Low ego. Our values inform the culture we have built at Turaco. Our work demands care and protects our customers, we believe in honesty, taking initiative, having fun while working, and being humble at all times. If these words describe you, join us!
Total Compensation & Benefits
Turaco offers a competitive salary commensurate with experience. We combine that with useful employment benefits like stock option plans, office lunches, an L&D stipend, a pension plan, healthcare, and a company culture that allows you to enjoy your work while making meaningful connections.