About Turaco

It is urgent to figure out a way to insure people who are not insured. Turaco’s mission is to free people from the fear of financial shocks. Our 25-year goal is to insure a billion people, doubling the number of people insured worldwide.

Turaco is a high-growth, well-capitalized fintech start-up in Africa that brings a new innovative insurance model to emerging customers. Turaco offers subscription-based insurance for the mass market bundled with regular transactions that people are already doing. Turaco works through fintech-enabled partners to provide affordable insurance products that add real value to people’s lives. Turaco values simplicity, communication, and transparency and strives to transform how insurance works. When it comes to claims, our goal is to make the process as simple as possible and pay out fast.

Turaco embraces diversity and inclusion in the workplace. We’re building a team where our differences complement each other and make us stronger. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

Since launching in Feb 2019, Turaco has insured 2 million customers to date. Over the next 24 months, we are on track to triple in size and we’re looking for team members who can grow with us. To learn more, visit www.turaco.insure

About the role

The Senior Product Manager will play a pivotal role in driving the strategy and execution of our end-to-end Insurance management and CRM system and all associated products and services. This role combines the business-oriented, stakeholder-focused responsibilities of a Product Manager with the solution-oriented, engineering-focused duties of a Product Owner.

The successful hire will bridge the gap between stakeholders' needs and technical execution to deliver exceptional insurance solutions across our African markets. The ideal hire has extensive demonstrable experience in the design and inner workings of financial services CRMs i.e. payments, reconciliation, settlement, integrations, fraud, and security features.

Key Roles & Responsibilities:

Develop and execute the product strategy, aligning it with Turaco’s business goals and partner & customer needs.
Analyze customer and partner needs and pain points through user research and feedback loops. Translate these insights into a clear product vision and roadmap.
Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
Work closely with the designer, engineering team, and subject matter experts to get requirements well-scoped, designed, tested, and built.
Establish product delivery timelines in close collaboration with the technology teams.
Analyze and investigate product complaints or reported quality issues to ensure closure
Train users on new features and the systems in general
Conduct market research to identify trends and opportunities in the financial services landscape, specifically products related to insurance technology.
Analyze user needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
Prioritize features and user stories for development sprints, ensuring alignment with the product roadmap and business goals.
Conduct user acceptance testing (UATs) to validate that delivered features meet the specified requirements and user expectations.
Collaborate with cross-functional teams, including QA, design, Commercial, and Customer Operations, to ensure a seamless end-to-end product delivery.
Monitor and analyze product performance, using data-driven insights to make informed decisions and drive continuous improvement.
Stay up-to-date on the latest processes and advancements to automate and modernize systems.

Key Qualifications & Your Profile

Live Turaco’s values – Low ego, care and protect our customers, do the right thing, and have fun!
Bachelor/Undergraduate degree with excellent grades.
Additional training in Product Management methodologies and human-centered design are a great addition.
Experience applying agile methodologies and product ownership
Demonstrable design thinking abilities
6+ years of professional experience in a dynamic product management/ownership/design role
Experience especially in the fintech, insuretech, or payments spaces is a plus.
Extensive demonstrable experience in the design and inner workings of financial services CRMs
Highly effective in cross-functional stakeholder management and an excellent team player
Strong communication skills, and a natural project manager
Ability to navigate ambiguity, juggle multiple tasks, think independently, demonstrate sound judgment, and problem-solve

Our Company Culture

Our company values are; Care & Protect, Do the right thing, Have fun, and Low ego. Our values inform the culture we have built at Turaco. Our work demands care and protects our customers, we believe in honesty, taking initiative, having fun while working, and being humble at all times. If these words describe you, join us!

Total Compensation & Benefits

Turaco offers a competitive salary commensurate with experience. We combine that with a mix of useful employment benefits like stock option plans and healthcare, employer-matched pensions, and a company culture that allows you to enjoy your work while making meaningful connections.