About Turaco
It is existentially urgent to figure out a way to insure people who are not insured. Turaco’s mission is to free people from the fear of financial shocks. Our 25-year goal is to insure a billion people, doubling the number of people insured in the world.
Turaco, a fast-growing financial services start-up in Africa, is bringing a new risk financing model for emerging customers. Turaco offers subscription-based insurance products for the mass market bundled with regular transactions that people are already doing. Turaco works through business partnerships to offer affordable insurance products that add real value to people’s lives. At Turaco we value simplicity, communication, and transparency and strive to transform the way insurance works. When it comes to claims, our goal is to pay out and fast.
Turaco embraces diversity and inclusion in the workplace - we’re building a team where our differences complement each other and make us stronger. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
Since launching in Jan 2019, Turaco has cumulatively covered 1,000,000+ end users. We are growing very fast, and we need rock-star team members who can grow with us. To learn more, visit www.turaco.insure
About the Role
Reporting to the Chief Commercial Officer the Chief of Staff will support the running of the Commercial function by working closely with country General Managers, Marketing, CX, Customer, and design teams. The role holder will manage the partnership pipeline, choreograph partnership/product launches, and iterate customer journeys.
Key Roles and Responsibilities
Commercial Operations
- Partnership management; continuously pulse-checking all partnerships to ensure existing customer journeys and products are serving the needs of the partner, customer, and Turaco.
- Orchestrating partnership launches after deal closure pulling in different teams and project managing the process.
- Keeping track of ongoing partnership conversations across our markets identifying opportunities to re-engage, pivot, pause, and/or leverage networks.
- Working with the Marketing and Customer Experience team on launch activities and product marketing
- Teaming up with the partnerships team to review pitches and partner decks.
Revenue Admin
- Working closely with the CCO to determine product pricing and how to leverage the levers informing pricing decisions.
- Modeling partnership revenue opportunities to determine the level of internal resource deployment needed.
Product Design
- Putting in mind the bespoke nature of the insurance products Turaco builds, you will take part in product ideation and brainstorming sessions, product pitches to partners, and identifying opportunities to tweak our offerings.
- Digging into the product data to mock up unit economics and commercial viability of the product.
- Iterating customer journeys for different partnerships, you will be part of (and own some) partner meetings and internal sessions that develop customer journeys.
- Simplifying and summarizing detailed insurance policy terms, conditions, exclusions, and limits into easy-to-understand product briefs. .
Desired Skills and Experiences
- Live Turaco’s values – care and protect our customers, do the right thing, low ego, and have fun
- Degree in Business, or related field.
- 5 to 7 years of professional experience in a commercially facing role or a management consulting background.
- Experience managing a team.
- Advanced data analysis skills useful for generating and interpreting key company metrics.
- Excellent interpersonal skills and communication skills, including oral and written
- Ability to work autonomously and take initiative, solve problems (solution-oriented),
- Willingness to work as a team member with people in and outside of Turaco’s organization from differing backgrounds, geographies, and cultures.
Our Company Culture
Our company values are; Care & Protect, Do the right thing, Have fun, and Low ego. Our values inform the culture we have built at Turaco. Our work demands care and protects our customers, we believe in honesty, taking initiative, having fun while working, and being humble at all times. If these words describe you, join us!
Total Compensation & Benefits
Turaco offers a competitive salary commensurate with experience. We combine that with useful employment benefits like stock option plans, office lunches, an L&D stipend, a pension plan, healthcare, and a company culture that allows you to enjoy your work while making meaningful connections.