It is existentially urgent to figure out a way to insure people who are not insured. Turaco’s mission is to free people from the fear of financial shocks. Our 25-year goal is to insure a billion people, doubling the number of people insured in the world.
Turaco is a fast-growing financial services start-up in East Africa that is bringing a new model to health and risk financing for emerging customers. Turaco offers subscription-based insurance products for the mass market bundled with regular transactions that people are already doing. Turaco works through business partnerships to offer affordable insurance products that add real value to people’s lives. At Turaco we value simplicity, communication, and transparency and strive to transform the way insurance works. When it comes to claims, our goal is to pay out and fast.
Turaco embraces diversity and inclusion in the workplace - we’re building a team where our differences complement each other and make us stronger. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
Since launching in Feb 2019, Turaco has acquired 100,000+ end users. Over the next 24 months, that will grow to 1,000,000+ end users. We are growing very fast, and we need leaders who can grow with us.
To learn more, visit www.turaco.insure
About the role
Turaco is looking for a skilled Call Centre Manager (CCM) to work in our Kampala office. The CCM will report to the General Manager and will lead a growing call center team to enhance team performance, and improve service quality, and cost-effectiveness.
The CCM will establish and track team daily objectives, conduct effective resource planning to maximize the productivity of people and technology, and collect and analyze call center statistics. This is an exciting growth opportunity to be at the forefront of an innovative insure-tech company. We’re looking for someone who is results-oriented, organized, customer-centric, and comfortable in a fast-paced startup environment.
Key Qualifications, Skills, and Abilities
Total Compensation & Benefits
Turaco offers a competitive salary commensurate with experience. We combine salary with a mix of useful employment benefits like stock option plans and healthcare and a company culture that allows you to enjoy your work while making meaningful connections.