It is existentially urgent to figure out a way to insure people who are not insured. Turaco’s mission is to free people from the fear of financial shocks. Our 25-year goal is to insure a billion people, doubling the number of people insured in the world.
Turaco is a fast-growing financial services start-up in East Africa that is bringing a new model to health and risk financing for emerging customers. Turaco offers subscription-based insurance products for the mass market bundled with regular transactions that people are already doing. Turaco works through business partnerships to offer affordable insurance products that add real value to people’s lives. At Turaco we value simplicity, communication, and transparency and strive to transform the way insurance works. When it comes to claims, our goal is to pay out and fast.
Turaco embraces diversity and inclusion in the workplace - we’re building a team where our differences complement each other and make us stronger. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
Since launching in Feb 2019, Turaco has acquired 100,000+ end users. Over the next 24 months, that will grow to 1,000,000+ end users. We are growing very fast, and we need leaders who can grow with us.
To learn more, visit www.turaco.insure
About the role
The Contact Center Associate will report to the contact Center team leader/captain. This role is the direct contact between Turaco and its customers. You will speak with customers over the phone to explain insurance products, benefits, and payment methods to customers. You will also upsell and cross-sell other products that are useful to the customer.
Roles and responsibilities
Qualifications, Skills, and Experience
Once you click the “Apply button” you will be required to;
Our Company Culture
We define the “Turaco Way” as; Low ego, Collaborative, Honest & Compassionate, Coach/Coachable, Customer Centric, Fun & Flexible, and Takes Initiative & Ownership. If these words describe you then please come join us!
Equal opportunity Employment
We encourage persons living with disabilities and from other diverse backgrounds to apply. Persons living with disabilities can contact us directly at +256 800 220 631 if they are unable to apply through the official channels. For employees with disabilities, Turaco has made reasonable work environment adjustments as provided by law to ensure they are able to perform their job.